Weeks 4 & 5: Medical Office Receptionist Simulation Learning Guide

Weeks 4 & 5:  Medical Office Receptionist Simulation

Overview/Purpose

Medical Office Receptionists play an important role in caring for the patient.  They are the first person of contact at a healthcare facility and must have a great attitude toward patients, providers, and staff.  Medical Office Receptionist duties include several things, but some of their primary duties include:
*  Greeting patients on the phone and in person
*  Creating and managing an EHR for each patient
*  Generating patient letters and other correspondence
*  Maintaining the office schedule
*  Providing patients with and updating registration forms

Competency:   

Participate in medical office receptionist duties.

Learning Objectives:

Upon completing the content on this page, you will be able to:

1.a.  Complete patient registration tasks.
1.b.  Complete scheduling appointment duties.
1.c.  Explain typical duties of a medical office receptionist in the physicians office.
1.d.  Demonstrate professionalism while communicating with providers, staff and patients.

1.e.  Explain typical communication between providers and providers and patients.

1.f.  Outline the procedure for the management paper based charts and EHRs.

 

Important note:  Files and hyperlinks are indicated by yellow highlight.  Click to view the document/activity.  Files will download in the left bottom corner of your screen.  

 

Learning Activities:

  1. Read Textbook: Pepper’s The Electronic Health Record for the Physician’s Office
    • Chapter 4 Administrative Use of the Electronic Health Record Patient Letter
  2. View:  Download Chapter 4 PowerPoint.ppt 
  3. Participate in the telephone etiquette activity.

  4. Participate in the discussion of the importance of proper communication.

 

Deliverables due by Wednesday at 8:00pm:

  1. Complete:  Telephone Etiquette Activity
  2. Complete Discussion Post:  Respectful Communication Discussion
  3. Complete:  EHR Exercises 4.1 - 4.15 
  4. Complete:  Chapter 4 Exam